Sleep support that’s as unique as your baby

The Parent Rock

Your privacy is extremely important to us.

We do not share, or sell, or disclose your details to a third party without your prior consent.

This policy explains what personal information we have and how we use it

Our contact details

Name: Catherine Wasley

E-mail: hello@theparentrock.com

The type of personal information we collect

We currently collect and process the following information:

Name

Home address

Email address

Telephone numbers

Payment details

Children’s personal data - date of birth, relevant health conditions

Website user stats

How we get the personal information and why we have it

When you contact us by email and expect a reply.

When you opt in to receiving more information from us

When you provide us with necessary personal details to make a booking

Our website collects personal data to power our site analytics, including:

Information about your browser, network, and device

Web pages you visited prior to coming to this website

Your IP address

This information may also include details about your use of this website, including:

Clicks

Internal links

Pages visited

Scrolling

Searches

Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

Our website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.

These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.

When you submit information to this website via webform, we collect the data requested in the webform in order to track and respond to your submissions. We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us. This information is also shared with Zoho Mail and Mailerlite.

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

Information about your browser, network and device

Web pages you visited prior to coming to this website

Web pages you view while on this website

Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyses the data in a depersonalised form.

This website includes share buttons which enable you to share pages or other content from this site to the following third party services: Facebook, Instagram, Pinterest. If you click a share button, these third parties may receive your personal data, including:

Information about your browser, network and device

Details about the web page or content you shared or proposed to share

Your IP address

We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Mailerlite, our email marketing provider, so they can send these emails on our behalf.

Our website is not intended for children under the age of eighteen. We do not knowingly collect personal details from children. If we discover a child has provided us with personal details, without parental consent, we will delete the information. If you believe a child has disclosed personal details to us please contact us.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent - agreeing to receive more information and updates from us. Or implicitly when you contact us and expect a reply.

You are able to remove your consent at any time. You can do this by contacting hello@theparentrock.com

(b) We have a contractual obligation - once a service is paid for you a contract is formed between you and us. We use your personal details to fulfil the booked service, offer you other services to buy and provide advice.

(c) We have a legal obligation - we may share this information with legal authorities if they have the right authorisation.

How we store your personal information

Your information is securely stored. Any personal information is private and confidential, and is only used for the purposes for which you provided the information for.

We do not keep your information for longer than is needed. We may keep your data longer if we need to retain it for legal, regulatory, or evidential or best practice reasons. We will dispose of all records in a secure way, whether they are on paper or electronic.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at hello@theparentrock.com if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at hello@theparentrock.com

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:            

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk 

If you have any queries relating to this Privacy Policy please contact us at hello@theparentrock.com

1st June 2024